VizExperts Standard Warranty
This Warranty document supplements the VizExperts Terms and Conditions of Sale. In case of any contradiction or inconsistency, the Warranty rider attached hereto will prevail over the VizExperts Terms and Conditions of Sale, which on their turn override this warranty document.
Who is covered?
This warranty is granted to end users operating a VizExperts product for their own use and not for the purposes of a commercial resale.
What is covered / For how long?
VizExperts warrants that its products, when delivered in new condition, in original packaging, sold directly or through a VizExperts authorized partner and used in normal conditions, is free from any defects in manufacturing, materials and workmanship.
The warranty shall apply only to the extent that the products or any parts thereof have been installed and serviced by skilled personnel certified by VizExperts.
The Warranty shall only apply if the mandatory preventive maintenance actions as described in the technical documentation have been executed.
Warranty starts on the shipment date of products or the date of delivery of the software activation key, as relevant. If VizExperts is responsible for onsite acceptance (OSAT), warranty starts upon sign off of OSAT or when product is taken into use, whatever starts first.
The warranty period and warranty entitlements are stated in the warranty rider below.
For software, repairs and purchased spare parts, 3 months warranty apply, unless specified otherwise in the warranty rider below. Any third-party product or any part thereof which VizExperts merely resells with its products or services is subject to the original manufacturer’s warranty unless specified otherwise in the warranty rider.
What is not covered?
What we will do:
What we will not do:
What you must do to obtain the Standard warranty service:
- Contact your VizExperts partner or VizExperts help desk in your country/region (visit VizExperts.com/ support) for specific return and shipping information.
- Label and ship the product to the address provided by VizExperts in your country/region. You shall pack the products correctly in the original packaging so as to protect them from transport damage.
- Place the necessary return material authorization number (RMA number) prominently on the outside of the box. Shipments not bearing an RMA number will be refused.
Please ensure that a backup of any customized data or configurations is made prior to returning the product for repair/replacement. During the repair or replacement process, products are reset to their factory configurations and all customized data and configurations will be lost.
The remedies specified in this warranty document shall constitute customer’s sole and exclusive remedy and VizExperts’ sole and exclusive liability for VizExperts’ breach of the warranty hereunder.
VIZEXPERTS PRODUCT SPECIFIC TERMS AND CONDITIONS OF STANDARD WARRANTY (Warranty Rider)
|Product||Warranty Period||Service Policy|
|VizDisplay||12 Months||Average TAT of 10 working days for repairs/replacements|
|Exxar Kit||12 Months||Warranty on hardware and support on software as per below|
|Exxar CAD||As per contract||Access to new patches and releases|
|GeorbIS||As per contract||Access to new patches and releases|
|Digital Sand Model||As per contract||Access to new patches and releases|