VizExperts Standard Warranty

This Warranty document supplements the VizExperts Terms and Conditions of Sale.  In case of any contradiction or inconsistency, the Warranty rider attached hereto will prevail over the VizExperts Terms and Conditions of Sale, which on their turn override this warranty document.

Who is covered?

This warranty is granted to end users operating a VizExperts product for their own use and not for the purposes of a commercial resale.

What is covered / For how long?

VizExperts warrants that its products, when delivered in new condition, in original packaging, sold directly or through a VizExperts authorized partner and used in normal conditions, is free from any defects in manufacturing, materials and workmanship.

The warranty shall apply only to the extent that the products or any parts thereof have been installed and serviced by skilled personnel certified by VizExperts.

The Warranty shall only apply if the mandatory preventive maintenance actions as described in the technical documentation have been executed.

Warranty starts on the shipment date of products or the date of delivery of the software activation key, as relevant. If VizExperts is responsible for onsite acceptance (OSAT), warranty starts upon sign off of OSAT or when product is taken into use, whatever starts first.

The warranty period and warranty entitlements are stated in the warranty rider below.

For software, repairs and purchased spare parts, 3 months warranty apply, unless specified otherwise in the warranty rider below. Any third-party product or any part thereof which VizExperts merely resells with its products or services is subject to the original manufacturer’s warranty unless specified otherwise in the warranty rider.

What is not covered?

The warranty does not apply to consumables (fans, batteries, hard disks, etc.) unless explicitly stated otherwise.  This warranty does not cover defects resulting from improper or unreasonable use or maintenance, failure to follow operating instructions as mentioned in the technical documentation.

This warranty does not cover defects resulting from accident, unauthorized alteration or modification of the original condition, or product being connected to or used in combination with other equipment, products or systems (hardware and/or software) not compatible with the product or not respecting the installation requirements as defined in the installation manual or user manual (such as high temperatures, humidity, dust, power surges or incorrect voltage supply, …).

The warranty does not cover cosmetic damages (scratches, dents, cracks, …), which have not been claimed within 8 days of the delivery of the goods.

In no event shall VizExperts be liable for any defects, failures, loss of or damage caused by or resulting from wear and tear, any external cause or event out of VizExperts’ control, use or operation of the product prior to acceptance, any act or negligence of customer or any third party, or any phenomena inherent to the technology used such as image retention, burn-in, vibrations, etc… The warranty is void if serial numbers, warning labels or original seals are removed, changed or tampered with.

What we will do:

During the warranty period, VizExperts will, at its sole discretion, repair (at VizExperts’ own or at a VizExperts certified service centre), or replace (using new or refurbished replacement parts) any defect within a reasonable period of time and free of charge. The replaced product, parts and/or components shall become the property of VizExperts and shall, at our request, be returned to VizExperts, otherwise invoiced.

Upon request of the customer, VizExperts can send a service engineer onsite to repair the product. The travel time, travel costs and living expenses of the service engineer shall be payable by the customer in accordance with VizExperts’ then applicable rates and procedures

What we will not do:

Pay shipping, insurance or transportation charges from you to us (VizExperts’ own or a VizExperts certified service centre), or pay any import fees, duties and taxes.

What you must do to obtain the Standard warranty service:

Return the product or part using the following procedures:

  1. Contact your VizExperts partner or VizExperts help desk in your country/region (visit support) for specific return and shipping information.

  2. Label and ship the product to the address provided by VizExperts in your country/region. You shall pack the products correctly in the original packaging so as to protect them from transport damage.

  3. Place the necessary return material authorization number (RMA number) prominently on the outside of the box. Shipments not bearing an RMA number will be refused.

Please ensure that a backup of any customized data or configurations is made prior to returning the product for repair/replacement. During the repair or replacement process, products are reset to their factory configurations and all customized data and configurations will be lost.

Other conditions:

The remedies specified in this warranty document shall constitute customer’s sole and exclusive remedy and VizExperts’ sole and exclusive liability for VizExperts’ breach of the warranty hereunder.

ProductWarranty PeriodService Policy
VizDisplay12 MonthsAverage TAT of 10 working days for repairs/replacements
Exxar Kit12 MonthsWarranty on hardware and support on software as per below
Exxar CADAs per contractAccess to new patches and releases
GeorbISAs per contractAccess to new patches and releases
Digital Sand ModelAs per contractAccess to new patches and releases